Die Duni Group ist einer der führenden Anbieter von nachhaltigen und innovativen Konzepten für den gedeckten Tisch und den Take-Away-Bereich. Wir bieten hochwertige und umweltschonende Produkte wie Servietten, Tischdecken und Kerzen sowie Verpackungen und Verpackungssysteme für den Take-Away-Bereich an. Mit einer zielgerichteten Organisation und begeisternden Mitarbeitenden streben wir danach, unsere Branche in eine Welt zu führen, in der wir mehr geben als nehmen.
Your main responsibility
- Act as the super user for customer master data management in CRM and ERP systems, ensuring data accuracy and integrity
- Document and maintain customer data management processes, workflows, and best practices
- Perform regular audits and validations to detect duplicate, incomplete, or outdated records
- Drive initiatives to improve customer data accuracy and reliability
- Train and support internal teams on data entry best practices and data governance policies
- Manage the import of customer master data from external suppliers
- Drive the validation and enrichment of imported data by sourcing missing or incomplete information through external or internal resources
- Act as the point of contact for customer master data inquiries and issues, providing resolution and guidance
- Provide backup support for CRM super users when needed
Competencies
- Project Management & Execution: Ability to coordinate data-related projects and ensure alignment with business needs
- CRM & ERP Expertise: Strong understanding of customer master data structures, governance, and maintenance in CRM and ERP systems
- User Support & Training: Ability to provide guidance and training to internal teams on data entry best practices and governance policies
- Data Accuracy & Integrity: Experience in maintaining, auditing, and improving customer master and transactional data
- Reporting & Analysis: Ability to generate, interpret, and present data-related reports for stakeholders
- Testing & Change Management: Experience in validating imported data, performing audits, and ensuring system updates align with data quality standards
Experience & education
- 3-5 years of experience working with customer master data in CRM and ERP systems
- Strong background in data management, governance, and quality control
- Experience providing user support and training related to data governance
- Proficiency in generating and analyzing customer and sales data reports
- Experience working with data validation, audits, and enrichment processes
- Knowledge of system integrations and data workflows across CRM and ERP platforms
Please note: Since both the selection process and the later collaboration will take place in an international setting, interviews will be held in English. Strong English skills, both spoken and written, are therefore required for this position.
What we offer
We offer a dynamic work environment that is undergoing significant transformation, moving toward a more agile organization. Our teams collaborate across borders with confidence to bring our sustainability strategy for 2030 to life. We believe that empathy and empowering individuals and teams toward self-organization are key to our success.
- Competitive pay with attractive additional benefits, including holiday and Christmas bonuses
- Long-term and respectful cooperation in a forward-thinking company
- Comprehensive health management programs, including bike leasing, fitness subsidies, and on-site massages
- A canteen offering fresh daily meals, with vegetarian and vegan options, plus free fresh fruit
- Flexible working hours within a 35-hour workweek, with opportunities for remote work
- 30 vacation days, 5 days of educational leave per year, and additional perks like the option for workations
- A thorough onboarding process with personalized development opportunities in a global, long-term oriented company
- Exclusive discounts at our company and with our partner organizations
